Return & Refund Policy
NEXORA — RETURN & REFUND POLICY
Last Updated: February 2026
Overview
At Nexora, we stand behind the quality of our products. This Return & Refund Policy forms part of our Terms of Service and applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.
Please read this policy carefully before purchasing. If you have any questions, contact us at email.nexora.store@gmail.com before placing your order.
No Returns
Due to the nature of our products, we do not accept returns of any kind. This policy exists to protect the safety, integrity, and quality of our products for all customers. All sales are final except where expressly covered by our 90-Day Money-Back Guarantee below.
90-Day Money-Back Guarantee
We offer a 90-Day Money-Back Guarantee because we genuinely believe in our products. If you have purchased at least a 90-day supply, used it consistently as directed for the full 90 days, and are not satisfied with your results, we will issue you a full refund — no return required.
Who qualifies:
The guarantee is available exclusively to customers who have purchased or received at least a 90-day supply, either as a one-time 90-day purchase or through an active subscription where at least 3 consecutive months of supply has been received and the subscription remained active throughout.
The guarantee does not apply to 30-day or 60-day supply purchases. All sales of those order sizes are final, no exceptions.
Eligibility requirements:
To qualify, all of the following conditions must be met without exception:
- You purchased at least a 90-day supply as a one-time order, or received at least 3 consecutive months of supply through an active subscription that remained active for the full duration
- You used the product consistently every day for the full 90-day period as directed on the product label
- You submit your refund request no earlier than 90 days after your delivery date and no later than 30 days after that — meaning your request window opens at day 90 and closes at day 120 from delivery
- You attest in writing that you used the product as directed for the full 90 days and did not achieve your hoped-for results
Since the guarantee applies to product that has been fully used as directed, no physical return is required. We reserve the right to request proof of purchase and may ask follow-up questions about your experience before approving a refund.
How to Request a Refund
Email us at email.nexora.store@gmail.com with the subject line "90-Day Guarantee Refund Request" and include:
- Your order number
- Your delivery date
- A brief honest description of your experience with the product
Our team will review your request within 5–7 business days. If approved, your refund will be processed to your original payment method within 10–14 business days. Processing times may vary depending on your bank or card issuer.
Damaged or Defective Products
If your order arrives damaged or defective, contact us at email.nexora.store@gmail.com within 14 days of your delivery date with your order number and clear photos of the damaged packaging and product. We will investigate promptly and, if the damage is verified, arrange a replacement or refund at our discretion.
No replacement or refund will be issued without photo evidence. Requests submitted more than 14 days after confirmed delivery will not be accepted.
Incorrect or Missing Items
If you receive an incorrect item or your order is missing items, you must report the issue within 14 days of your delivery date. Contact us at email.nexora.store@gmail.com with your order number, photos of what you received, and a description of the issue. Reports submitted after 14 days of confirmed delivery will not be eligible for any resolution, as the order will be considered received in full and without issue.
Refused Packages
If you refuse delivery of a package, the package will incur a return shipping fee that will be deducted from any refund issued. We will not know the exact amount of this fee until we are charged by the carrier. By refusing your package, you accept responsibility for this cost.
Refused shipments can get lost in the return process. If your refused shipment does not make it back to our warehouse, we will not be able to issue a refund. We strongly recommend accepting your package and contacting us to discuss your situation rather than refusing delivery.
Returned-to-Sender Packages
If a package is returned to us by the carrier due to an undeliverable or incorrect address, failed delivery attempts, or any reason attributable to information provided by the customer, we will not reship the order at our cost. You may request a reshipment, in which case an additional shipping fee will apply. No refund will be issued for the original order in these cases.
Subscription Refund Eligibility
Subscription orders are not eligible for refunds unless the customer has received at least 3 consecutive months of supply while remaining actively subscribed and meets all conditions of the 90-Day Money-Back Guarantee outlined above.
Subscriptions canceled before completing 3 full consecutive months of active supply are not eligible for any refund under any circumstances. Please review our Cancellation Policy for full details.
Refund Exclusions
Refunds will not be issued under any of the following circumstances, no exceptions:
- Purchases of 30-day or 60-day supplies — all sales of those order sizes are final
- Requests submitted before 90 days from delivery or after 120 days from delivery
- Subscription orders where the subscription was canceled before completing 3 full consecutive months
- Purchases made through third-party sellers, marketplaces, or unauthorized resellers
- Orders shipped to incorrect addresses due to information provided by the customer
Questions
If you have any questions about this policy or want to clarify your situation before purchasing, we're happy to help.
Nexora Email: email.nexora.store@gmail.com
We aim to respond to all inquiries within 3–5 business days.
This Return & Refund Policy is incorporated by reference into Nexora's Terms of Service and Cancellation Policy.